Thank you for sending a request.

We will try to solve your problem as soon as possible.

Support & FAQ

Thank you for taking the time to submit a support request.

1 of 7

Which Asset is this about?

Please select the Asset you are using from the list below.

2 of 7

Which Asset version are you using?

Please enter the exact version of the Asset (example: 2.0.2).

3 of 7

What´s your e-mail address?

We will reply to this e-mail address.

4 of 7

What Unity Version are you using?

Please enter the exact version of Unity (include minor and patch infos). Example: Unity 2021.2.17f1

5 of 7

Asset Store Order

Please enter your Unity Asset Store order nr.

6 of 7

Have you been looking for an answer in the "Frequently Asked Question" section at the end of the page?

Maybe the answer you need is already there. Give it a try and go to the FAQ section now.

7 of 7

Detailed description

Please describe the steps to reproduce the problem.
Do it as detailed as you can.

Add a download link for a sample project or screenshots.
This will help us to track down the error and fix it.

Usually the most helpful information is what happened just before and after the error occurred.

Thank you!


Frequently Asked Questions (FAQ)

Does the 2.5 Terrain generator work at runtime?

(Tap/Click to show)

It is not intended for runtime use.

However, the mesh generation code was written with runtime in mind. It may work at runtime too but it is not officially supported. It may be very slow or throw exceptions. The Foliage Generator does not work at runtime.

Don't hesitate ask if you need a specific feature at runtime. Maybe it can be added.

Do the asset support Unity 2017 or Unity 2018?

(Tap/Click to show)

Some assets do, some don't. Please refer to the specific asset documentation page.

I try to support the latest two LTS releases and newer for all my assets.

Don't hesitate to try it in older versions of Unity. Maybe you can make it compatible. Let me know if you got it to run in older versions.